Thank you for purchasing from StoryByPM (https://storybypm.com/). This policy explains our refund rules for digital premium passes.

1. Nature of Service

StoryByPM provides digital access to premium stories. Once a pass is purchased, users receive immediate access to the content.

2. No Refund Policy

Because the product is digital and access is granted instantly, purchases are generally non-refundable.

3. Eligible Refund Situations

Refunds may be considered in the following cases:

• Duplicate payment due to technical error
• Payment deducted but pass not activated
• Technical issues preventing access to purchased content

4. Refund Request Process

Users must submit a refund request within 24 hours of the transaction.

The request must include:

• Registered email address
• Transaction ID
• Date of purchase
• Description of the issue

5. Refund Approval

Refund requests will be reviewed and approved at our discretion after verification.

6. Refund Processing Time

If approved, refunds will be processed within 5–7 business days to the original payment method.

7. Fraud Prevention

StoryByPM reserves the right to reject refund requests if misuse, fraud, or policy abuse is suspected.

8. Contact

For refund-related queries, please contact us through the contact page on our website.